CHAPTER 1: BUSINESS DRIVEN TECHNOLOGY.

LeArNiNG 

      OuTcOmEs:~

• Compare management information systems (MIS) and information technology (IT).
• Describe the relationships among people, information technology,and information.
• Identify four different departments in a typical business and explain how technology helps them to work together. 
• Compare the four different types of organizational information cultures and decide which culture applies to your school.

InFoRmAtIoN TeChNoLoGy's RoLe iN BuSiNeSs:~

• Information technology is everywhere in business.

InFoRmAtIoN TeChNoLoGy's ImPaCt On BuSiNeSs OpErAtIoNs:~
~Business Functions Receiving the Greatest Benefits from Information Technology:

• Customer Services - 70%
• Finance - 51%
• Sales and Marketing - 42%
• IT Operations - 39%
• Operations Management - 31%
• Human Resources - 17%
• Security - 17%

~Information Technology Project Goals:

• Reduce Costs/Improve Productivity- 81%
• Improve Customer Satisfaction/Loyalty- 71%
• Create Competitive Advantage- 66%
• Generate Growth- 54%
• Streamline Supply Chain- 37%
• Global Expansion- 16%

~COMMON DEPARTMENTS IN AN ORGANIZATION:

ACCOUNTING                              MARKETING            OPERATIONS MANAGEMENT

       HUMAN RESOURCES                       PRODUCTION MANAGEMENT

FINANCE                               SALES                        MANAGEMENT INFORMATION SYSTEMS

1. Organizations typically operate by 

functional areas or functional silos.

1. 
   
2. Functional areas are interdependent.    

InFoRmAtIoN TeChNoLoGy BaSicS :~

1. Information technology (IT) - a field concerned with the use of technology in managing and processing information.
2. Information technology is an important enabler of business success and innovation.
3. When beginning to learn about information technology it is important to understand - a)Data, information, and business intelligent b)IT resource
4. Management information system (MIS) - a general name for the business function and academic discipline covering the application of people, technologies and procedures to solve business cultures.
5. MIS is a business function similar to Accounting, Finance, Operations and Human Resources.

InFoRmATiOn:~

• DATA -raw facts that describe the characteristics of an event.
• INFORMATION -data converted into a meaningful and useful context.
• BUSINESS INTELLIGENCE -applications and technologies that are used to support decision - making efforts.

IT CuLtUrEs :~

Organizational information culture include :-

1. Information Functional Culture - employees use information as a means of exercising influence or power over others. For example, a manager in sales refuse to share information with marketing. This causes marketing to need sales manager's input each time a new sales strategy is developed.
2. Information Inquiring Culture - Employees across departments search for information to better understand the future and align themselves with current trends and new directions.
3. Information Discovery Culture - Employees across departments are open to new insight about crisis and radical changes and seek ways to create competitive advantages.
4. Information Sharing Culture - Employees across departments trust each other to use information (especially about problems and failures) to improve performance.